Effective date: September 1, 2026

Kooma Wellness, a brand of Good Diva Corporation, wants you to be satisfied with every order. Because our products are ingestible wellness supplements, health and safety regulations limit which items can be returned once opened. This policy explains what we accept, how to request a return, and how refunds are issued.

1. Return window

You may request a return or refund within seven (7) calendar days from the date you receive your order.

2. Eligible reasons for return or refund

• The item arrived damaged, leaking, or crushed in transit.
• You received the wrong item, wrong variant, or an incorrect quantity.
• The product seal or safety packaging was broken or tampered with on arrival.
• The product is expired or has an unreasonably short remaining shelf life on arrival.
• The item is defective or does not match its description on our website.

3. Items we cannot accept

• Products that have been opened, consumed, or used, except where the issue is a manufacturing defect or a compromised seal. This restriction exists for health, hygiene, and safety reasons.
• Change-of-mind requests made after the product has been opened.
• Requests made more than 7 calendar days after delivery.
• Items purchased from resellers, marketplaces, or channels other than koomawellness.com. Please course those requests through the platform where you bought the item.
• Free items, samples, and promotional gifts.

4. How to request a return or refund

Email koomawellness@gmail.com with the subject line "Return Request" and include:

• Your order number and the name used on the order.
• The item or items concerned and the reason for the request.
• Clear photos of the product, the seal, and the outer packaging. For damaged or wrong items, an unboxing video is very helpful and speeds up approval.

5. Assessment

We acknowledge every request within two (2) business days and complete our assessment within seven (7) business days of receiving complete details. We may ask you to return the item before approval. If approved, you may choose a replacement, a store credit, or a refund.

6. Refunds

Approved refunds are issued to the original payment method used at checkout. Once we process the refund, crediting timelines depend on your bank, card issuer, or e-wallet provider, and typically take seven (7) to fourteen (14) banking days. Card refunds may appear on your next billing statement. We will send you confirmation once the refund has been submitted on our end.

7. Return shipping costs

If the return is due to our error, including damaged, defective, wrong, or expired items, we shoulder the return shipping cost. For all other approved returns, return shipping is at the customer's expense. Original shipping fees are refunded only when the entire order is returned due to our error.

8. Order cancellations

You may cancel an order at no cost any time before it has been dispatched, by emailing us with your order number. Once the parcel has been handed over to the courier, the request is treated as a return under this policy.

9. Lost or undelivered parcels

If your tracking shows no movement or a failed delivery, contact us and we will coordinate with the courier on your behalf. Confirmed lost parcels are replaced or refunded in full.

10. Where to send returns

Do not ship any item back before your request has been approved. Approved returns should be sent to our registered office address below, unless we give you a different address in writing.

11. Contact

Good Diva Corporation (Kooma Wellness)
Unit T-321/323 Mile Long Building, Amorsolo St. cor. V.A. Rufino St., Pio del Pilar, Makati City 1230, Metro Manila, Philippines
SEC Registration No. 2024080163521-24
Email: koomawellness@gmail.com
Mobile: 0945 342 1703