Effective date: September 1, 2026

Kooma Wellness is a brand owned and operated by Good Diva Corporation, a corporation duly registered with the Philippine Securities and Exchange Commission (SEC Registration No. 2024080163521-24). In this policy, "Kooma", "we", "us", and "our" refer to Good Diva Corporation. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information on koomawellness.com. We process personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and issuances of the National Privacy Commission.

1. Information we collect

• Identity and contact details: full name, email address, mobile number.
• Order details: shipping address, billing address, products ordered, order history.
• Payment information: processed by our licensed payment providers. We do not collect or store your full card number, CVV, or online banking credentials on our servers.
• Technical data: IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
• Communications: messages you send us by email, chat, or social media.

2. How we use your information

• To process, fulfill, ship, and track your orders.
• To provide customer service and respond to inquiries, returns, and disputes.
• To send order confirmations, shipping updates, and transactional notices.
• To send marketing communications, only where you have given consent. You may withdraw consent at any time.
• To detect, prevent, and investigate fraud or unauthorized transactions.
• To improve our website, products, and customer experience.
• To comply with legal, tax, and regulatory obligations.

3. Payment processing

Online payments are handled by licensed third-party payment processors, including PayMongo Philippines, Inc. and the card networks, e-wallets, and banks they support. When you pay, your payment credentials are transmitted directly to the processor over an encrypted connection. We receive only the transaction result and limited reference details (such as the last four digits of the card and the authorization reference) needed to confirm and support your order.

4. Sharing and disclosure

We share personal information only as necessary, and only with parties bound by confidentiality obligations:

• Couriers and logistics partners to deliver your order.
• Payment processors and banks to complete transactions, process refunds, and resolve disputes or chargebacks.
• Technology service providers such as our e-commerce platform, hosting, analytics, and email or advertising tools.
• Government agencies, regulators, or law enforcement where disclosure is required by law, subpoena, or lawful order.

We do not sell, rent, or trade your personal information.

5. Cookies

Our website uses cookies and similar technologies to keep your cart, remember preferences, measure site performance, and support advertising. You can disable cookies in your browser settings, though some parts of the site may not function properly if you do.

6. Data retention

We retain personal information only for as long as necessary to fulfill the purposes described above, and for the periods required by Philippine tax, accounting, and commercial laws. After that, records are securely deleted or anonymized.

7. Security

We apply reasonable organizational, physical, and technical security measures to protect your personal data against loss, misuse, unauthorized access, alteration, and disclosure. Our website uses SSL encryption. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights as a data subject

Under Republic Act No. 10173, you have the right to be informed, the right to access, the right to object, the right to erasure or blocking, the right to rectify inaccurate data, the right to damages, and the right to data portability. To exercise any of these rights, email us at koomawellness@gmail.com. We will respond within a reasonable period. You also have the right to lodge a complaint with the National Privacy Commission.

9. Children

Our products and website are not directed to individuals under 18 years of age, and we do not knowingly collect their personal information. If you believe a minor has provided us with personal data, please contact us so we can delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date. Continued use of our website after an update constitutes acceptance of the revised policy.

11. Contact us

Good Diva Corporation (Kooma Wellness)
Unit T-321/323 Mile Long Building, Amorsolo St. cor. V.A. Rufino St., Pio del Pilar, Makati City 1230, Metro Manila, Philippines
SEC Registration No. 2024080163521-24
Email: koomawellness@gmail.com
Mobile: 0945 342 1703
Website: https://koomawellness.com